How can I upload my own image?
In the Design Studio, click the “UPLOAD IMAGE” button. The following file types are supported: .PNG, .GIF, .JPG, .BMP, .TIF and .PSD.
How do I edit a design in my account?
Sign in using your email address and password. Click the “MY ACCOUNT” link in the header bar. Click “MY DESIGNS” in the left menu. From here, choose the design you want to edit and click the yellow “CUSTOMIZE IT” button. This will take you to the Design Studio where you can edit and save your design.
When I upload artwork, there is a box behind the artwork. How do I make the box disappear?
The best option is to upload your artwork using an image format that supports transparency, such as .PNG, .PSD or .GIF. If this is not an option, please add a note from the shopping cart saying you would like our artists to remove the box for you.
How do I delete designs from my account?
Sign In using your email address and password. Click the “MY ACCOUNT” link in the header bar. Click “MY DESIGNS” in the left menu. From here you can select a design and click the red “REMOVE” link to remove the design.
Where can I find a sizing chart?
Unfortunately, there are no standardized industry specifications or measurements. However, the following rule-of-thumb applies.
Men’s
| Size | XS | S | M | L | XL | 2XL | 3XL | 4XL | 5XL | 6XL |
|---|---|---|---|---|---|---|---|---|---|---|
| Chest | 30-32″ | 34-36″ | 38-40″ | 42-44″ | 46-48″ | 50-52″ | 54-55″ | 57-58″ | 60-61″ | 63-64″ |
| Length | 25″ | 27″ | 29″ | 30″ | 31″ | 33″ | 34″ | 35″ | 36″ | 37″ |
Junior Fit Ladies – Slim cut through body and sleeves. Fitted shirt.
| Size | S | M | L | XL | XXL | Plus 1X | Plus 2X |
|---|---|---|---|---|---|---|---|
| Chest | 28″ | 30″ | 32″ | 34″ | 36″ | 41″ | 46″ |
| Length | 25″ | 26″ | 27″ | 28″ | 29″ | 30″ | 31″ |
Youth
| Size | XS (2-4) | S (6-8) | M (10-12) | L (14-16) | XL (18-20) |
|---|---|---|---|---|---|
| Chest | 27″ | 31″ | 34″ | 36″ | 40″ |
| Length | 18″ | 20.5″ | 24″ | 26″ | 27.5″ |
How do I choose different garments?
In the Design Studio, there are two ways to do this: 1) Click the “PRODUCTS” button. This will activate a products cover flow where you can select different garment options, or 2) Click the “PRODUCTS” link in the header bar. This will take you to the Product Categories where you can select products and add designs.
How do I create a shirt without using your design templates?
Go to the Design Studio. Click the “ADD TEXT” button or the “CLIP ART” button. You can now create a custom garment using our wide selection of fonts and clip art.
How do I design on the back of a garment?
In the Design Studio, click on “PRODUCT VIEWS” and “BACK”. Once you have done this, select the “FULL” option. You can now design on the back of your garment.
How do I add names and numbers?
In the Shopping Cart, there is an option next to each garment called “ROSTER COUNT”. Fill in the number of players on your roster and click the “ADD NAMES & NUMBERS” link. This opens a window that will allow you to add player names and numbers.
I need help in the design studio.
Add text
Adding text to a design is easy. Click the “Add Text” button in the Design Studio. This will open an “Insert Text Here” window where you can type the text you want to appear on the garment.
Edit text
To edit text on a design, click on the text to select it. This will cause the properties of the text to appear to the left of the design. You can change the text, font, colour, spacing, etc. from the properties box.
Add Clip Art
To add Clip Art to your design, click on the “Clip Art” button in the Design Studio. A list of Clip Art categories will appear. Click on a category and the clip art for that category will appear. Click on the desired Clip Art and it will appear on your garment. You can now move, resize, rotate and align your Clip Art. You can also upload your own Clip Art by clicking the “Upload Image” button in the Design Studio.
Edit art
To edit artwork on a design, select the artwork by clicking on it. This will cause the properties of the image to appear to the left of the design. You can change the art, direction, or colour from the properties box.
Delete art or text
To remove art or text from your design, click on the element you wish to delete on the template image or in the layers section. This will select the elements layer. Click on the “Delete” button to delete the element from your design.
Change the layer order
To adjust the order of the layers, click on the “Edit Layers” button in the Design Studio. Select the layer of that element in the layers section. Click on the up or down arrow in the layers section to move that layer up or down in the stack.
Scale art or text
To make the art or text in a design bigger or smaller, click on the element you want to resize. When you select an element, white boxes (handles) appear on the corners of the outlined element. By clicking on one of the white handles and holding the mouse button down, you can move the mouse to scale the element.
Position a design on the garment
To change the position of a design on a garment click on the design or element in a design to select it. Hold the mouse button down and move the design or element to a new location on your garment.
How do I get a quote?
Once you have finalized your design and are ready to place an order, click on the green “ADD TO CART” button. Enter the quantities and sizes you want and click the “UPDATE ITEMS” button. The price will be displayed in the shopping cart.
Can I add more garments once my order has been placed?
Yes. You can add shirts to your order but there is a small window of opportunity to make changes. The sooner you let us know of additional sizes, the better. We recommend contacting your customer service rep by the second or third business day at the latest. You cannot add shirts to rush orders. Adding shirts may delay the production time of your order.
When will I receive my order?
We expect your order to be shipped to you in approximately 10 days or less from the date of your order. Note: Processing times must be added to shipping times. We cannot ship to PO boxes.
How do I add notes to my order?
In the Shopping Cart, there is an option next to each garment. Click the “ADD NOTES” link. This opens a window that will allow you to add notes and instructions for that garment.
Can I pay for my order with a credit card?
Yes. We accept Discover, Visa, Mastercard and American Express credit card for payment. Please submit accurate information; the billing address you enter must match the address your credit company has on file. Your order will not be processed without good credit card information.
Can I reorder a design I have previously ordered?
Yes. If you have your previous order saved in your Saved Designs section you can reorder in a few simple steps.
Why does my order status say “Pending Auth”?
If the status of your order is PENDING AUTH, this simply means your order is being processed through our order authorization system. If we need any additional information from you in regard to your order, we will contact you via phone or email.
Can I ship my order internationally?
In the Shopping Cart, there is an option next to each garment. Click the “ADD NOTES” link. This opens a window that will allow you to add notes and instructions for that garment.
Do you accept special shipping requests?
In some cases, yes. Contact customer service with your order number.
Will you ship my order without payment?
Unless you have used a PO, your order will not be shipped without full payment. We do require resolution of any payment issues (e.g. additional garment or shipping costs, bad payment information) before we ship your order. We will always contact you if there is a problem.